FAQ overview

At TRIXXO, you pay for your housekeeper with service vouchers. One service voucher equals one hour of work. The government sets the price per region: for the first tier, you pay €10 per service voucher in Flanders, €11.40 in Brussels and €10.60 in Wallonia. On top of that, TRIXXO charges an administrative fee of €1.50 per service voucher, one of the lowest on the market.

Request your housekeeper here.

How much does a service voucher cost per region?

The price goes up as you buy more service vouchers per year. These amounts apply per person. For a household, the number of vouchers per tier doubles.

What are TRIXXO’s administrative fees?

TRIXXO charges an administrative fee of €1.50 per service voucher, everywhere in Belgium. Find out more about our administrative fees here.

How much does a housekeeper cost for 4 hours a week?

Most clients choose 4 hours a week. Here’s what you pay per visit in the first price tier, including administrative fees:

Can you get more service vouchers as a single-parent family, a person with a disability or an older person?

Yes, these groups get extra benefits, such as a higher purchase limit. Check the current conditions with your regional government:

• Flanders
• Brussels
• Wallonia

This cost is the same as that for household help and is explained later in this FAQ.

Yes. You can have your housekeeper do only ironing. The minimum remains 4 hours every two weeks. The housekeeper will come to your home and use your supplies.

With TRIXXO, your housekeeper comes for at least 4 hours every two weeks.

The housekeeper will wash your windows in winter only when the temperature is suitable. It is not recommended to do this in freezing temperatures. We want to prevent damage to windows and, of course, above all, ensure the well-being of our housekeepers.

Yes, when ending your contract, you must take a notice period into account. The details are specified in the cooperation agreement.

Yes, you can. As a client you can cancel the planned housekeeping 5 times per calendar year. To do this, we do ask you to inform us a week in advance. Then the housekeeper may be temporarily able to work for another family. Do you want to suspend the housekeeping for more than two weeks? Then you should inform us about this one month in advance.

Are you not satisfied with your housekeeper? Would you like to report something? If you have any complaints about your housekeeper, please contact your local office.

An accident can always happen. In the event of damage, you must notify us of this in writing within one week. We then draw up a claim file so that we can quickly resolve this inconvenience together. You will find the franchise for damages in the cooperation agreement.

Your user number is a 12-digit code you received when registering. You can find this code on your orders or in your emails from Pluxee.

Pluxee manages and provides all service vouchers in Brussels, Flanders, and Wallonia. You can find more info and their contact details via their website.

Flanders

In Flanders, service vouchers that expire on or after 1 June 2026 will be automatically refunded. You no longer need to submit a claim for this. The amount will be automatically refunded to the bank account number registered in your Citizen Profile.

Brussels / Wallonia

In Brussels and Wallonia, the existing procedure for refunds or exchanges via Pluxee remains in place.

Electronic Service Vouchers
You can claim a refund as long as the expiry date has not passed. Electronic service vouchers can be exchanged or refunded online.

• Secure area on Pluxee (Brussels)
• Secure area on Pluxee (Wallonia)

Paper Service Vouchers
Now only available in Brussels and Wallonia. You can claim a refund as long as the expiry date has not passed. To do so, you need to fill in a form on the Pluxee (Sodexo) website.

• Brussels Capitale
• Wallonia

This is not possible. The service vouchers are always registered in your name, which makes it impossible to pass them on.

These things happen. No problem. Submit a form to Sodexo to resolve this.

• Flanders
• Brussels-Capital Region
• Wallonia

• Paper service vouchers: After the visit of your housekeeper, you hand over the service vouchers, equal to the number of hours worked, to your housekeeper. If you are not at home when your housekeeper is present, you can leave the vouchers ready for him/her in advance.
• Electronic service vouchers: The housekeeper registers his/her performance on the day of the performance using a telephone, possibly made available by the client. If the housekeeper cannot call in his/her services himself, one of our offices will do so. After the service has been called through, you as a client can confirm online. So feel free to pass on your user number to the office and your housekeeper.

You can. We advise you to create a direct debit with your bank between yourself and Pluxee (Sodexo). That
way you don't have to think about it anymore. More info here:

• Flanders
• Wallonia
• Brussels

Flanders, Brussels and Wallonia

• As a user: 500 service vouchers per year
• As a family: 1,000 service vouchers per year

TIP:

In a family situation, you can avoid the additional cost by purchasing extra service vouchers with a new user number in the name of the partner. The use of service vouchers will remain limited to 1,000 service vouchers per family. If you both sign up with Pluxee and purchase service vouchers, your household will be able to buy more service vouchers each year at a discounted rate.

If you fall under a special category:

• Single-parent family
• Disabled person
• Parent of minor disabled children
• Older person who receives an allowance for assistance to the elderly

Your purchase limit will be increased. More info via : Vlaanderen.be, Wallonie.be or Dienstencheques Brussels.

It depends on where you live:

• Flanders: 12 months
• Brussels-Capital Region: 6 months
• Wallonia: 8 months

You can order service vouchers via:

• Pluxee / Sodexo Flanders
• Pluxee / Sodexo Brussels
• Pluxee / Sodexo Wallonia

This therefore depends on the region in which you live.

Once you have received your user number, you can order service vouchers. Very important: in the structured communication box of your bank transfer, you must mention your user number.

Pluxee (Sodexo) and TRIXXO Service Vouchers are two different companies. Pluxee (Sodexo) only deals with the delivery of service vouchers, while TRIXXO manages the contract and the planning of the housekeepers.

When ending the agreement, it's important to check the terms in your contract. There you will find all the details regarding administrative fees.

The service voucher is based on the payment of the wages of your housekeeper. The fee is used for administrative support and planning from our back office, as well as the constant improvement of our services such as: training and supervision of your housekeeper.

We will always look for a regular housekeeper for you and your family. When your housekeeper is on holiday or ill, he/she cannot of course come by. It is possible to have a colleague replace them during this period, but that is completely up to you.

TRIXXO charges €1.50 in administrative costs per service voucher, one of the lowest on the market. You pay a maximum of €50 per month and a minimum of €36 per quarter. The administrative costs are not tax-deductible.

• You pay a maximum of €50 per month.
• You pay a minimum of €12 per month (€36 per quarter).
• The administrative costs are not tax-deductible.

The customer provides the cleaning equipment and products. The housekeeper does not bring their own equipment. At the start, the customer and the housekeeper should discuss together what is needed to do the job well.

No, not if they are a relative up to the second degree. A housekeeper cannot work with service vouchers for their partner, parents, children, brothers or sisters, grandparents, grandchildren or in-laws. Working for more distant relatives, such as aunts, uncles, nephews or nieces, is allowed, provided they do not live at the same address.

Which family members can a housekeeper work for?

Please note: a housekeeper can never work with service vouchers at the address where they live, not even for distant relatives.

A housekeeper paid with service vouchers usually works between 8 am and 5 pm. The exact hours may vary depending on your housekeeper's contract.

Yes, absolutely! TRIXXO always looks for a regular housekeeper for you and your family. If your housekeeper is ill or on holiday, we will look for a replacement. You decide whether you want one.

The waiting time for a housekeeper with service vouchers depends on your region and on the number of housekeepers available in your area. In some regions, your housekeeper can start quickly, while in others it takes longer. After you submit your request, your TRIXXO office will contact you as soon as possible and let you know what to expect.

Submit your request now via our website.

With service vouchers, a household can receive up to 1,000 hours of housekeeping per year. That is an average of 19 hours per week. Single-parent families and people with a disability can order up to 2,000 service vouchers per year. Your housekeeper comes for at least 4 hours every two weeks.
 

Maximum number of service vouchers per year

You book at least 4 hours of housekeeping every two weeks. This means your housekeeper visits you at least once every two weeks, for 4 hours.

Most customers choose 4 hours per week. What suits you depends on the size of your home and the tasks you need done. You decide on the number of hours together with your office. Your schedule can always be reviewed and adjusted later.
 

With service vouchers, you only pay for household tasks in your own private home. Tasks outside your private home, heavy or risky work, and care for children, people or animals are not allowed. These are the main tasks that are not permitted:

Cleaning outside your private home

• cleaning communal areas (e.g. in an apartment building)
• cleaning professional premises (e.g. a hair salon or doctor's practice)

Heavy or risky work

• moving or lifting furniture or items weighing more than 10 kilos
• working on a stepladder with more than 3 steps

Garden, car and waste

• garden maintenance and gardening
• washing vehicles
• taking out the rubbish

Care for children and people

• babysitting
• taking children to or picking them up from school or activities
• personal care tasks

Animals

• cleaning animal enclosures (e.g. a rabbit hutch or dog bed)
• cleaning cat litter trays

Your housekeeper can take over the following everyday household tasks:

• cleaning your home
• cleaning the pavement in front of your door and your terrace
• cleaning windows, inside and outside (as long as no ladder higher than 3 steps is needed)
• washing and ironing
• making beds and changing the sheets
• doing small grocery runs
• cooking or preparing meals