What does a customer advisor do?
- Customer contact: You answer questions, process orders and provide information about products or services.
- Problem solving: You listen, analyse the situation and suggest appropriate solutions or alternatives.
- Administration and registration: You process calls in the CRM, follow up files and ensure correct reporting.
- Cross & upsell: Where appropriate, you recommend products or services that add value for the customer.
- Collaboration: You interact with colleagues from technical services, sales or logistics to handle complex cases.
The benefits of a customer advisor job
- People-oriented work: daily direct contact with people provides great variety and satisfaction.
- Broadly applicable: Customer consulting is relevant in almost every sector - retail, telecoms, energy, finance or e-commerce.
- Development opportunities: Through experience and training, you can progress to team lead, coach or account manager.
- Skills with lasting value: Communication, conflict management and digital tools will always be useful.
- Flexibility: Many positions offer shift or part-time options, ideal for different stages of life.
Your profile as a customer advisor
Skills that fit this role well:
- Strong communication and listening skills.
- Empathy and patience, even in difficult conversations.
- Solution-oriented thinking and stress resistance.
- Basic digital skills and willingness to work with CRM systems.
- Language skills are often a plus (Dutch, French, English and sometimes German).
Lifelong learning as an asset
The way we serve customers is constantly changing: new tools, omnichannel communication and changing customer expectations require ongoing development. Invest in training around interview techniques, product knowledge and digital systems - that will make you more relevant and valuable to employers.
Practical tips to get started
- Show results: cite concrete examples in your CV (number of calls per day, customer satisfaction score, successful completions).
- Practise interview skills: role plays and examples of difficult cases help during job applications.
- Be customer-oriented in your profile: let enthusiasm and service mindset shine through.
- Increase your language skills: additional languages quickly open up new job opportunities, especially in international teams.
How TRIXXO JOBS can help you
At TRIXXO JOBS, we look for the 'person behind the candidate' and match you with employers who value growth opportunities and respect for professionalism. We guide you in finding the right job, support you with training and prepare you for interviews so that your next step is a sustainable choice.
Ready for a customer advisor role or want to know what opportunities are available today? Contact a TRIXXO JOBS recruiter - together we will find the match that suits your talent and ambitions.