Frequently Asked Questions

housekeeping with service vouchers

• Is there a TRIXXO Service Vouchers office near me?

• What can I use service vouchers for?

• What can service vouchers not be used for?

• How many hours can a housekeeper work for me?

• What is the waiting time when I request a housekeeper?

• Will a regular housekeeper come to see me?

• What if my housekeeper is absent? Will I get a replacement?

• What hours can a housekeeper work?

• If I terminate the agreement, what happens to the administrative fees?

• Can my sister/brother/mum… come and clean at my place using service vouchers?

• Does my housekeeper bring his/her own materials?

• How much does housekeeping cost?

• What is the administrative fee at TRIXXO Service Vouchers?

• Why are administrative fees charged?

• How do I order service vouchers?

• How long do the service vouchers remain valid?

• How do electronic service vouchers work?

• How does the tax deduction take place?

• How many service vouchers can I order per year?

• Can I automate the purchase of my service vouchers?

• How is payment made? Do I have to give the service vouchers to my housekeeper?

• My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

• Can I pass on my purchased service vouchers to family or friends?

• What do I do with service vouchers that I will no longer use or that are about to expire?

• What are the contact details of Pluxee?

• Where can I find my Pluxee user number?

• What if my housekeeper breaks something?

• I have a complaint about my housekeeper. What should I do?

• What if I'm on holiday? Can I then temporarily cancel the housekeeper?

• Where can I buy TRIXXO cleaning products?

• What are the opening hours of the TRIXXO Service Vouchers offices?

• If I want to end my service, is there a notice period?

• What is the salary of a housekeeper at TRIXXO Service Vouchers?

• Can a housekeeper work on a public holiday or during the weekend?

• How does TRIXXO Service Vouchers' bicycle or scooter leasing work for housekeepers?

• What is the minimum number of hours you can work as a housekeeper?

• Can a housekeeper clean windows during winter?

Help through our ironing workshops

• In which offices does TRIXXO offer service voucher ironing help via ironing studios

• What is the cost of ironing help with service vouchers in an ironing studio?

• How do I pay for ironing help in the TRIXXO ironing studios?

• Do I pay per laundry basket that I bring into the ironing workshop?

• Do I need to make an appointment to drop off my laundry basket at an ironing studio?