What if I'm on holiday? Can I then temporarily cancel the housekeeper?

housekeeping with service vouchers

• Is there a TRIXXO Service Vouchers office near me?

• What can I use service vouchers for?

• What can service vouchers not be used for?

• How many hours can a housekeeper work for me?

• What is the waiting time when I request a housekeeper?

• Will a regular housekeeper come to see me?

• What if my housekeeper is absent? Will I get a replacement?

• What hours can a housekeeper work?

• If I terminate the agreement, what happens to the administrative fees?

• Can my sister/brother/mum… come and clean at my place using service vouchers?

• Does my housekeeper bring his/her own materials?

• How much does housekeeping cost?

• What is the administrative fee at TRIXXO Service Vouchers?

• Why are administrative fees charged?

• How do I order service vouchers?

• How long do the service vouchers remain valid?

• How do electronic service vouchers work?

• How does the tax deduction take place?

• How many service vouchers can I order per year?

• Can I automate the purchase of my service vouchers?

• How is payment made? Do I have to give the service vouchers to my housekeeper?

• My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

• Can I pass on my purchased service vouchers to family or friends?

• What do I do with service vouchers that I will no longer use or that are about to expire?

• What are the contact details of Pluxee?

• Where can I find my Pluxee user number?

• What if my housekeeper breaks something?

• I have a complaint about my housekeeper. What should I do?

• What if I'm on holiday? Can I then temporarily cancel the housekeeper?

  Yes, you can. As a client you can cancel the planned housekeeping 5 times per calendar year.
  To do this, we do ask you to inform us a week in advance. Then the housekeeper may then be
  temporarily able to work for another family. Do you want to suspend the housekeeping for
  more than two weeks? Then you should inform us about this one month in advance.

• Where can I buy TRIXXO cleaning products?

• What are the opening hours of the TRIXXO Service Vouchers offices?

• If I want to end my service, is there a notice period?

• What is the salary of a housekeeper at TRIXXO Service Vouchers?

• Can a housekeeper work on a public holiday or during the weekend?

• How does TRIXXO Service Vouchers' bicycle or scooter leasing work for housekeepers?

• What is the minimum number of hours you can work as a housekeeper?

• Can a housekeeper clean windows during winter?

Help through our ironing workshops

• In which offices does TRIXXO offer service voucher ironing help via ironing studios

• What is the cost of ironing help with service vouchers in an ironing studio?

• How do I pay for ironing help in the TRIXXO ironing studios?

• Do I pay per laundry basket that I bring into the ironing workshop?

• Do I need to make an appointment to drop off my laundry basket at an ironing studio?